IT support for a luxury cruise travel platform

Implemented in January 2025 – Present

Operational support for a luxury cruise company, managing data flows between shore and ship, restaurant reservations, itineraries, customer documentation, and the resolution of operational issues.

The client is a key player in the luxury cruise market, offering exclusive itineraries and top-level onboard services. To support growth and ensure customer satisfaction, I handle errors that may occur when information is transmitted from shore to ship, manage onboard restaurant reservations, and check itineraries for each departing voyage to avoid mismatches with customer bookings. I also verify that every guest has correctly provided all required documents before departure, manage customer-reported issues, and ensure itineraries are properly imported onboard, thereby enabling reservations to be created.

Benefits

Direct support.
Improved reliability of IT processes.
Significant reduction of operational errors.
Seamless cruise experience for guests.
No interruptions during the journey.

Architecture used

SSMS
SQL
Azure
Client platform
IoCV2

People

I am a Junior Frontend Web Developer with experience in designing and developing engaging web interfaces. I have gained skills in both frontend and backend through various intensive courses. I have a strong interest in design and in creating seamless, innovative user experiences, and I am currently continuing to deepen my knowledge in frontend development and web design independently.

Stefania Sperani

Attention to detail

I am very detail-oriented, a quality I consider crucial in web application development. Every element, from code to design, requires precision to ensure an efficient and error-free final result. This ability allows me to spot small bugs or inconsistencies before they become bigger issues, helping maintain high project quality and meet client expectations.

Teamwork

I strongly believe in the power of teamwork. I enjoy sharing ideas and engaging with the team, as I consider everyone’s contribution essential to achieving innovative and high-quality results. I am highly empathetic, which allows me to understand the needs of others—whether colleagues or clients—adapting my approach accordingly, fostering open communication and respect for different perspectives, and creating a collaborative and harmonious environment.

Other projects

April 2025 – Ongoing

Benefits

Single point of contact for clients
Standardized communication via SOAP
Secure data access
Monitoring and tracing of requests

January 2025 – June 2025

Benefits

Pre-boarding and on-board bookings managed centrally
Secure and tracked data access
Real-time alignment with external system
Centralized control of the booking flow

January 2025

Benefits

Extract, associate, and transmit data and photos of passengers disembarked the previous day

2022 – Present

Benefits

Monitored applications
Issues resolved in the short term
Emergency management even outside office hours

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Open positions

Programmers and system engineers

Required technical skills

The role requires:

  • knowledge of Python, Pandas and Spark
  • knowledge of MySQL
  • knowledge of Jenkins
  • knowledge of AWS services: Lambda, S3, Cloudwatch, Iam, Glue
  • experience in Testing (Unit Test, Integration and UI test)

Programmers and system engineers

Required technical skills

The role requires:

  • at least 3 years’ previous experience with Talend and ODI
  • experience in analyzing business requirements and translating them into effective technical solutions using Talend
  • experience with Talend in designing and developing complex workflows and using customized components for configuration management
  • Excellent knowledge of relational databases, including SQL query optimization and performance management
  • Excellent knowledge of data flow migration practices