IT support for a luxury cruise company

Implemented in May 2025 – Present

Technical and operational support for a luxury cruise company, focused on monitoring data between on-board and on-shore systems, and managing bookings and operational issues.

Operational and technical support for a high-end cruise company in the luxury cruise market.
The work focuses on managing and monitoring data synchronized between on-shore and on-board systems.
Key activities include verifying the data flow between ship and shore, handling reservations and troubleshooting issues with on-board restaurants, checking customer excursion bookings, and managing problems before ship departures.

Benefits

Greater reliability
Reduction of client issues
Improved user experience
Direct support to the on-board team

Architecture used

Relational databases
Azure
On-shore and on-board platform
Foto

People

I am a system administrator with experience in IT infrastructure management, cloud computing, and cybersecurity. I have been working at Widesolutions for a year, where I am responsible for configuring and managing Microsoft Azure environments, providing technical support, and handling company devices.

Ermanno Jorgji

Microsoft Azure

Management and administration of the cloud environment on Microsoft Azure, from user and license management to the configuration of company devices and security policies.

Traffic optimization

Experience in intelligent connection management, distributing requests evenly across multiple instances, improving infrastructure scalability, and ensuring a seamless user experience.

Other projects

April 2025 – Ongoing

Benefits

Single point of contact for clients
Standardized communication via SOAP
Secure data access
Monitoring and tracing of requests

January 2025 – June 2025

Benefits

Pre-boarding and on-board bookings managed centrally
Secure and tracked data access
Real-time alignment with external system
Centralized control of the booking flow

January 2025

Benefits

Extract, associate, and transmit data and photos of passengers disembarked the previous day

2022 – Present

Benefits

Monitored applications
Issues resolved in the short term
Emergency management even outside office hours

Intrigued?

Book a call with one of our consultants

If you have to face a similar challenge, or want to explain your problem to us, book a call with one of our consultants: together we’ll find out if we have the right person for you.

Error: Contact form not found.

Career&Education

Grow with us.

Working at widesolutions.it is different: find out about job opportunities at WideSolutions and join us!

Open positions

Programmers and system engineers

Required technical skills

The role requires:

  • knowledge of Python, Pandas and Spark
  • knowledge of MySQL
  • knowledge of Jenkins
  • knowledge of AWS services: Lambda, S3, Cloudwatch, Iam, Glue
  • experience in Testing (Unit Test, Integration and UI test)

Programmers and system engineers

Required technical skills

The role requires:

  • at least 3 years’ previous experience with Talend and ODI
  • experience in analyzing business requirements and translating them into effective technical solutions using Talend
  • experience with Talend in designing and developing complex workflows and using customized components for configuration management
  • Excellent knowledge of relational databases, including SQL query optimization and performance management
  • Excellent knowledge of data flow migration practices