April 2025 – Ongoing
Benefits
Single point of contact for clients
Standardized communication via SOAP
Secure data access
Monitoring and tracing of requests
Operational support for the booking system of a luxury cruise company, handling tickets and resolving issues related to bookings, payments, documents, and data stored in the database.
Operational support for a booking system used by travel agents of a company in the luxury cruise sector.
The platform manages customer reservations, including commercial, financial, and administrative aspects related to bookings.
The work focuses on ticket management, analysis, and resolution of issues related to bookings in general—covering payments, invoicing, insurance, certificates, and documents.
All this information is stored in the database, which is also used for dedicated queries to support ticket resolution.
Benefits
Direct support
Reduction of response times
Seamless customer experience
Management of booking issues
Architecture used
Relational databases
Ticketing platform
Integrated systems for invoices and documentation
Booking platform
People
I am a system administrator with experience in IT infrastructure management, cloud computing, and cybersecurity. I have been working at Widesolutions for a year, where I am responsible for configuring and managing Microsoft Azure environments, providing technical support, and handling company devices.
Ermanno Jorgji
Microsoft Azure
Management and administration of the cloud environment on Microsoft Azure, from user and license management to the configuration of company devices and security policies.
Traffic optimization
Experience in intelligent connection management, distributing requests evenly across multiple instances, improving infrastructure scalability, and ensuring a seamless user experience.
Throughout my career, I have specialized in the server-side domain, taking on the role of Database Administrator (DBA). My responsibilities include controlling and verifying procedures, using Microsoft SQL Server Management Studio to manage and optimize databases. I have also worked on workflow optimizations through Jenkins.
Salvatore Palladino
Database Administration and Optimization
Expertise in advanced use of Microsoft SQL Server Management Studio (SSMS) for database procedure control and verification. This includes tasks such as database refresh, incident analysis, and general database maintenance. This skill requires a strong understanding of server-side operations and Database Administration (DBA) practices.
Data Manipulation with SQL
Intermediate proficiency in SQL, with a focus on data manipulation and querying. This skill involves the ability to write complex queries, manage relationships between tables, and optimize query performance. It is essential for conducting detailed analyses and ensuring data integrity within databases.
People
I am a system administrator with experience in IT infrastructure management, cloud computing, and cybersecurity. I have been working at Widesolutions for a year, where I am responsible for configuring and managing Microsoft Azure environments, providing technical support, and handling company devices.
Ermanno Jorgji
Microsoft Azure
Management and administration of the cloud environment on Microsoft Azure, from user and license management to the configuration of company devices and security policies.
Traffic optimization
Experience in intelligent connection management, distributing requests evenly across multiple instances, improving infrastructure scalability, and ensuring a seamless user experience.
Throughout my career, I have specialized in the server-side domain, taking on the role of Database Administrator (DBA). My responsibilities include controlling and verifying procedures, using Microsoft SQL Server Management Studio to manage and optimize databases. I have also worked on workflow optimizations through Jenkins.
Salvatore Palladino
Database Administration and Optimization
Expertise in advanced use of Microsoft SQL Server Management Studio (SSMS) for database procedure control and verification. This includes tasks such as database refresh, incident analysis, and general database maintenance. This skill requires a strong understanding of server-side operations and Database Administration (DBA) practices.
Data Manipulation with SQL
Intermediate proficiency in SQL, with a focus on data manipulation and querying. This skill involves the ability to write complex queries, manage relationships between tables, and optimize query performance. It is essential for conducting detailed analyses and ensuring data integrity within databases.
Other projects
January 2025 – June 2025
Benefits
Pre-boarding and on-board bookings managed centrally
Secure and tracked data access
Real-time alignment with external system
Centralized control of the booking flow
January 2025
Benefits
Extract, associate, and transmit data and photos of passengers disembarked the previous day
2022 – Present
Benefits
Monitored applications
Issues resolved in the short term
Emergency management even outside office hours
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Career&Education
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Open positions
–
Programmers and system engineers
Required technical skills
The role requires:
- knowledge of Python, Pandas and Spark
- knowledge of MySQL
- knowledge of Jenkins
- knowledge of AWS services: Lambda, S3, Cloudwatch, Iam, Glue
- experience in Testing (Unit Test, Integration and UI test)
–
Programmers and system engineers
Required technical skills
The role requires:
- at least 3 years’ previous experience with Talend and ODI
- experience in analyzing business requirements and translating them into effective technical solutions using Talend
- experience with Talend in designing and developing complex workflows and using customized components for configuration management
- Excellent knowledge of relational databases, including SQL query optimization and performance management
- Excellent knowledge of data flow migration practices